Employment Type
Healthcare & Housing
Job Location
629 Pioneer St, Kalamazoo, Michigan, USA
Date posted
August 13, 2021
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Position title
Housing Case Manager

The goal of the housing program is to is to support independence and self-sufficiency in creating long-term sustainable housing for people living with HIV. Housing staff seek to provide housing assistance and appropriate supportive services to clients to allow them to remain in their homes and to reduce their risks of homelessness while improving access to health care. This position works with clients to obtain long-term, stable housing by identifying new or increased income sources either through employment of disability as well as exploration of permanent, subsidized housing programs such as Section 8 and VA housing. 

The Housing Case Manager is responsible for providing support to ensure clients receive individualized, intensive housing education appropriate to their current and future living situation. Successful housing services require client support on a variety of tasks related to good tenant and neighbor behavior, rent affordability, budgets and leases. This individual works closely with clients, case management and the housing team to deliver more than financial assistance. They will be able to connect the behaviors and information to clients in order for them to attain their own level of competency toward long-term sustainable housing. 


Duties are assigned by the Director of Housing based on skills, experience, interests, and timing. Work assignments may change as our team develops and the needs of the agency change. The following is a list of some of the projects that the Housing Administrator will collectively own. Other operations' projects, both ongoing and one-time, may be assigned.

  • Establish and maintain effective working relationships without judgment or bias to clients, staff, or agencies that hold diverse social, cultural and economic backgrounds.
  • Promote and practice CARES’ values and mission, and adhere to all policies and procedures.
  • Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity.
  • Contribute to a positive work environment by demonstrating unconditional positive regard to all CARES employees, interns, clients, etc. with an understanding, awareness, and respect for diversity.
  • Determine clients’ eligibility and ensure program compliance requirements are met as specified by service contract.
  • Functions as a member of a cohesive team, triaging client needs, participating in program planning and implementing services. 
  • Maintain timely documentation of interactions with clients as well as other work-related activities in CAREWare.
  • Attend professional meetings, educational conferences, and in-service trainings in order to maintain and improve professional competence.
  • Complete required forms, data entry and supportive documentation according to the policies of the HOPWA program.
  • Coordinate with Case Manager and client to identify appropriate, attainable housing goal(s).
  • Provide individualized, intensive housing education appropriate to the client’s current and future living situation, including rent affordability, appropriate income to rent ratios, components of tenant leases, and good tenant/neighbor behavior.
  • Assist with development of, and encourage adherence to a personal budget through proactive housing and budget counseling sessions that review income, expenses, and past due debt.
  • Conduct outreach and establish network of housing community resources while providing mediation and support in tenant relations.
  • Appropriately address any client complaints regarding landlord/housing issues.
  • Regularly conduct home visits within 10 county service area to document progress on housing goals and ensure that clients still meet program guidelines and eligibility.
  • Refer individuals to CARES programs as appropriate.
  • Complete and maintain HOPWA program certifications as required by MDHHS.
  • Must have one of the following: 
    • Bachelor’s degree in Social Work from an accredited college or university with one (1) year of case management experience OR 
    • Associate’s degree with at least two (2) years related work experience
  • Maintain the highest degree of confidentiality with regard to client and organizational information.
  • Can work independently but also function as a team member.
  • Capable of working with individuals to identify needs and priorities, and facilitate any positive change a client defines for themselves.
  • Capable of taking the initiative and following a project through to completion within the parameters of established policies and processes. 
  • Capable of maintaining timely data entry and documentation.
  • Utilize critical thinking skills to resolve problem situations as they arise. Able to identify root causes, assess relevant information, identify a range of options, and make recommendations. 
  • Must possess a valid drivers’ license and have access to licensed, insured transportation available during all regular working hours
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Position: Housing Case Manager

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